Service Level Agreement Refers To

SLAs for cloud services focus on data center characteristics and more recently include network features (see carrier cloud) to support end-to-end SLAs. [11] A service level agreement is an agreement between two or more parties, one of which is the customer and the other a service provider. It can be a legally binding formal or informal « treaty » (e.g. B internal departmental relations). The agreement can include separate organizations or different teams within an organization. Contracts between the service provider and other third parties are often referred to as SLAs (wrongly) – since the performance level is set by the (principal) customer, there can be no « agreement » between third parties; These agreements are simply « contracts ». However, company-level or OLA-level agreements can be used by internal groups to support ASAs. A concrete example of an SLA is a service level agreement for data centers…